TITLE: Customer Support Specialist DEPARTMENT: PDI Admin Ops LOCATION: Cincinnati, OH REPORTS TO: Customer Support Manager FLSA STATUS: Non-Exempt
POSITION SUMMARY:
The Customer Support Specialist is responsible for timely, courteous and professional answering of customers’ phone calls to schedule pick-ups and/or deliveries, and for ensuring proper and timely dispatching of these orders to the driver fleet. This position is responsible for ensuring customer requirements are met for order entry, tracking and providing proof of deliveries, problem solving, technical support for on-line customers, and other related duties as assigned.
This position is responsible for the day-to-day acceptance and distribution of orders, and timely completion of all delivery times, after normal business hours. The Customer Support Specilaist ensures quality service is provided to each customer.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
• Courteously answer customer service phones in a professional manner, ensuring calls are answered promptly, and within customer service guidelines. • Accurately enter customer orders and relay transportation charges to customers using the appropriate service level, vehicle requirements, mileage and weight. • Maintain excellent customer relations and ensure quality pick up and delivery service for all customers. • Demonstrate knowledge of the delivery center service area and customer requirements and restrictions. • Plan and assign pickups to maximize productivity and customer service. • Anticipate and eliminate problems through effective planning. • Maintain daily exception reporting to track service issues. • Balance operational concerns with the needs of the customers. • Comply with Master Operating Plan. • Comply with corporate policies and procedures and all Federal and State Laws. • Coordinate process improvement and cost savings initiatives and recommend improvements in any area within his/her responsibilities.
QUALIFICATIONS:
• Two- three years relevant experience. • Must be proficient in Microsoft Word, Excel, and with use of computers. • Excellent communication and negotiation skills. • Demonstrated problem solving skills and organization skills. • Ability to work independently and under time constraints. • Extensive knowledge of regional roadways and geographical knowledge for each delivery center. • Demonstrated knowledge of Courier Complete software.
Proposed hours for this position are as follows: Tuesday 8:00 am - 4:30 pm Wednesday 8:00 am - 4:30 pm Thursday 8:00 am - 4:30 pm Friday 8:00 am - 4:30 pm Saturday 8:00 am - 4:30 pm
These hours may be subject to change based on business needs.
EDUCATION AND/OR EXPERIENCE:
• High School Graduate; College preferred. • Transportation experience/background required. • Dispatching experience. • Customer Service experience.
PHYSICAL DEMANDS:
APPLICATION INSTRUCTIONS:
Please send resume' with salary requirements to HR. No phone calls or faxes will be accepted. No recruiters or agencies without a previously signed contract. You must be eligible to work in this country. We do not offer relocation packages. Smoke-free, drug free work environment.
We are an Equal Opportunity Employer. M/F/D/V encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disablility or national origin. Applicants are encouraged to confidentially self-identify when applying. Employment contigent upon successful completion of background investigation and drug/alcohol screen.
TITLE: Warehouse Distribution Coordinator DEPARTMENT: Operations LOCATION: Columbus, OH REPORTS TO: Operations Manager FLSA STATUS: Non-Exempt
POSITION SUMMARY:
At Priority Dispatch, our goal is to “Provide superior customer service in successful Delivery Event Management™” throughout the Midwest. We are always interested in identifying associates who demonstrate a commitment to excellence and will accept responsibility to secure and control our customers’ critical expedited deliveries. We set the highest standards for our secured and controlled deliveries….we aim to get the job done right the first time! Our focus on efficiency, professionalism, safety, and operational excellence is essential to achieving superior customer service. As an industry fixture in the Midwest for over 36 years, PDI has built its reputation by providing innovative solutions and quality service to our customers. We are seeking a Warehouse Distribution Coordinator for our Columbus delivery center for the hour of 12:30 am through 9:00 am, Sunday thru Thursday.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
• Scan or check in various account shipments and update accounts via computer. • Organize, file and track all paperwork throughout the month to ensure that the proper documentation is submitted with billing invoices. • Process requests for specified customers’ deliveries, stage and prepare requested items for shipment. • Responsible for printing manifests for drivers on a daily basis. • Maintain staging area for incoming freight. • Load and unload trucks (dock transfers). • Conduct inventory verification at customers request, conduct periodic physical inventory audits. • Participate in all sort activities. Coordinate activities with the Independent Contractors. • Keep office and warehouse supplies stocked in appropriate cabinets (fax machine, copiers, etc.) and monitor inventory levels. • Responsible for organization and cleanliness of warehouse, while continually focusing on safety. • Coordinate some building maintenance and repairs. • Abide by all warehouse safety procedures. • Promptly administer or recommend corrective action when warranted. Follow the IC Non-Compliance Process to ensure expectations are met. • Comply with corporate policies and procedures and all Federal and State laws. • Coordinate process improvement and cost saving initiatives and recommend improvements in any area within his/her responsibilities.
QUALIFICATIONS:
Must be proficient in Microsoft Word, Excel, and with use of computers. Excellent communication and negotiaton skills. * Demonstrated problem solving skills and organization skills. * Ability to work independently and under time constraints. * Customer Service orientation. * Tow Motor experience a plus.
EDUCATION AND/OR EXPERIENCE:
* High School Graduate; College preferred. * Transportation experience/background required. * Two to three years relevant experience. * Experience in inventory management.
PHYSICAL DEMANDS:
APPLICATION INSTRUCTIONS:
Please send resume' with salary requirements to HR. No phone calls or faxes will be accepted. No recruiters or agencies without a previously signed contract. You must be eligible to work in this country. We do not offer relocation packages. Smoke-free, drug free work environment.
We are an Equal Opportunity Employer. M/F/D/V encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disablility or national origin. Applicants are encouraged to confidentially self-identify when applying. Employment contigent upon successful completion of background investigation and drug/alcohol screen.
